Give us a call: 1.800.887.2919



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Frequently Asked Questions


We have assembled a list of common questions about our products. Click on the category below to find answers to our frequently asked questions.

 

If you are unable to find the information you need, give us a call: Monday-Friday, 8:15am-4:15pm CST at 1.800.887.2919 or email us.

 

 

Customer Service Nutrition Product Benefits Suggested Use

 

 

Customer Service

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How long after placing my order can I expect to receive it?

We use FedEx Ground for standard shipments in the US. The estimated delivery time for FedEx is 2-5 business days. If you'd like you can upgrade to FedEx 2nd Day or Next Day delivery for an additional cost.

 

We use  Smartpost for shipments to AK,HI and PR. Our estimated delivery time varies. We expect that shipments to Alaska and Hawaii will take 15-21 business days.

 

What is your return policy?

Returns are easy and convenient. You may return your purchase within 30 days of purchase for a refund. Just fill out the return section on your order's packing slip and send it back to us along with your order in new/unopened condition!


You will receive your credit within 7-10 business days for the unused portion of  the products returned in good condition. Sorry shipping charges are not refundable.


Retail Customers: Call us at 1-800-887-2919 and one of our friendly Customer Service Reps will be glad to assist you. Please have your proof of purchase available for easier processing.


Do you offer a Money-Back Guarantee?

You may return your purchase within 30 days of purchase for a refund. Fill out the return section on your order's packing slip and send it back to us in new condition!

You will receive your credit within 7-10 business days. Sorry shipping charges are not refundable.

Retail Customers: Please call us at 1-800-887-2919, one of our friendly Customer Service Reps will be glad to assist you.

 

What is the Extend Nutrition Auto Delivery Program?

The Extend Nutrition Auto Delivery Program is a convenient program designed to automatically ship your Extend Nutrition products directly to your home. You'll receive 15% off every order!  It's simple, you pick the frequency and  products you'd like. There's no fee to join and you can cancel anytime. For more information please call Customer Service at (800) 887-2919 or visit www.ExtendNutrition.com/Estar

 

How can I make changes to my Extend Nutrition Auto Delivery subscription?

You can make changes to your Extend Nutrition Auto Delivery subscription by signing into your account or you can call Customer Service at (800) 887-2919.

 

Can I ship my order to multiple addresses?

Yes! You can ship your order to multiple addresses at no additional charge.

 

How can I reach Customer Service? What hours are Customer Service Reps available?

Call us toll free at 1-800-887-2919. Or you can email us comments@ExtendNutrition.com.  We're available Monday-Friday, 8:15am-4:15pm CST!

 

Are Extend Nutrition products available at retail?

Extend Nutrition products are available Nationwide at Target, Walgreens and other leading grocery stores where Adult Nutrition and diabetes products are sold. For a complete list of retailers visit our Where to Buy page.

 

My favorite retailer doesn't carry Extend Nutrition products. How can I purchase them?

You have a few options.  Visit our Where to Buy page and print the "Ask the Store" Manager form. Take this form to your favorite retailer and ask them to stock Extend Nutrition products or you can purchase directly from us.

 

I want to place an order but I don't have a credit card. What are my options?

We accept check or money order for those customers placing a one-time order. If you are an Extend Nutrition Auto Delivery customer you must use a credit card. Click here to download and print an order form.

 

Are Extend Nutrition products available for purchase through the SNAP/EBT program?

Yes. The Extend Nutrition Bars, Crisps, Shakes and Drizzles are eligible for the SNAP/EBT program.

 

Do you ship outside of the United States?

 Currently, we ship only to the United States, US territories. Shipping to 48 contiguous United States is a flat rate of $6.97 , unless your purchase over $42 worth of product - then shipping is FREE. Orders of 1 to 179 servings (less than $250) are sent via USPS/Smartpost. You can expect to receive your shipment in 7 to 10 days. Larger orders are sent FedEx Ground. You can expect to receive your shipment in 5 to 7 days. Extend Nutrition no longer ships to Canada. Click Here to purchase Extend Nutrition snacks from our trusted affiliate store that ships to Canada.

 

Faster Shipping Options:
If you would like to receive your order quicker, we offer FedEx Next Day and  2nd Day shipping options. The cost is priced based on the weight of your order as well as the shipping destination. You have the ability to select your preferred shipping method during the checkout process.


Shipping to Alaska, Hawaii, Puerto Rico:
For our Auto Delivery customers we charge a flat rate of $10.00 per order plus additional charges based on the weight of the package, regardless of the size of the order. Otherwise, for regular one-time orders, shipping costs are based on the weight of your order as well as the shipping destination and will be calculated during the checkout process. There are two shipping options available – Ground (USPS Priority Mail) and 2-Day (Fed-Ex). Ground charges begin at $10 and go up from there. For Ground shipping you can expect to receive your shipment in 3 to 7 days. You’ll have the ability to select your preferred shipping method during the checkout process. Or you may also call us at 800-887-2919 (M-F 8:15 am to 4:15 pm CST) to check shipping prices.


Shipping to U.S. territories:
For our Auto Delivery customers we charge a flat rate of $10.00 per order, regardless of the size of the order. Otherwise, for regular one-time orders, shipping costs are based on the weight of your order as well as the shipping destination and will be calculated during the checkout process. The only shipping option available is Ground (USPS Priority Mail in U.S. territories). Ground charges begin at $10 and go up from there. You can expect to receive your Ground shipment in 3 to 7 days. Exact shipping cost will be calculated for you during the checkout process. Or you may also call us at 800-887-2919 (M-F 8:15 am to 4:15 pm CST) to check shipping prices. Extend Nutrition no longer ships to Canada. Click Here to purchase Extend Nutrition snacks from our trusted affiliate store that ships to Canada.

 

Where is my order? How can I track it?

You can track your order by logging into your account on our website. If you do not have internet access you can get your tracking number by giving us a call M-F 8:15 am to 4:15 pm CST at 800-887-2919 or email us.

 

Do you have a program for Healthcare Professionals? How do I get more information about the program and your products?

We offer a Coupon Auto-Ship Program for Healthcare Professionals. This will allow your patients to purchase Extend Nutrition products at a discounted rate. E-Mail us for details and to get signed up!

 

What is your privacy policy?

Extend Nutrition is committed to responsible use of your personal information. We value your trust and want to protect and respect your wishes regarding use of this information. First and foremost, we do not rent or sell your personal information to any outside companies. While we do mail and email our customers with notice of new products, services, and promotions, we have no desire to be an unwelcome addition to your mailbox or inbox. If you ask to be removed from our list, we will miss you, but will respect your wishes. Extend Nutrition shares data only with contracted third parties. For instance, we use third parties to ship our orders, and to send mailings and email offers to our customers. We share only information necessary for them to provide the service and these third parties are prohibited from using your information for any other purpose.

 

Is your website secure?

The security of your personal information is important to us. When you enter sensitive information such as credit number on our order forms we encrypt that information using secure socket layer technology (SSL) You can verify this by looking for a lock in the lower right corner of your web browser. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet or method of storage is 100% secure, however. While we strive to use commercially acceptable means to protect your personal information we cannot guarantee its absolute security. If you are concerned with security of data over the Internet, you may call us to place your order at 800-887-2919.

 

How do I sign up to receive emails from you? How do I opt-out?

You can sign up to receive emails from us by typing in your email address in the "Newsletter Subscribe" box at the bottom of this page. To sign up to receive special mailings from us give us a call at 800-887-2919 or email us: comments@extendnutrition.com. You can opt-out of all mailings by notifying us by phone, mail, or email with your preferences. You can opt-out of email offers from Extend Nutrition by using the unsubscribe link at the bottom of any email.

 

What is your back order policy?

We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this case, we will mark the product "out of stock" on our website. If any product is not in stock for an order, we will hold off shipment of your entire order until all products are available. Please call us at 800-887-2919 or email us: comments@extendnutrition.com to place a separate order containing only in-stock products to have it processed immediately.

 

What is your Gift Card policy? When will my Gift Card be delivered?

If you have purchased a Gift Card, the gift card code will be delivered by email to the intended recipient's email address provided upon checkout of your order. You can check the status of your order by logging into your account.  
Extend Nutrition Gift Cards are redeemable for purchases at www.ExtendNutrition.com only and can not be redeemed at retail locations.

Gift cards can not be redeemed on previous Extend Nutrition purchases. Gift cards are non-refundable and can not be redeemed for cash.

If you have any questions about your order please contact us at comments@extendnutrition.com or call us at 1.800.887.2919 .

 

 

Nutrition

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What are the ingredients that make Extend Nutrition products so effective?

The key ingredient that makes Extend Nutrition products so effective is uncooked corn starch. Uncooked corn starch is a very complex, low glycemic carbohydrate that digests and converts to blood sugar very slowly.

 

In Extend Bars, Crisps, Shakes and Drizzles, the uncooked cornstarch is combined with specific amounts of protein and fat to further slow the conversion to blood sugar. As a result, this unique combination – patented by Dr. Francine Kaufman, a world-renowned endocrinologist – converts to blood sugar more gradually than any other product and is the only one clinically proven to help stabilize blood sugar levels for up to 9 hours.

 

Do other products contain these ingredients?

The formula used in Extend Nutrition products is patent-protected, no other product contains this combination of ingredients shown to help stabilize blood sugar for up to 9 hours. Most other products contain carbohydrates that aren't as long-acting and complex as those in Extend Nutrition products, so they convert to blood sugar more rapidly and therefore can’t help stabilize blood sugar levels as long as Extend Nutrition products.

 

In what way are Extend Nutrition products better than other low-carb and sugar-free foods?

Like Extend Nutrition products, most low-carb and sugar-free foods have few fast-converting (net) carbs. So when you eat them, they won’t cause a big rise in your blood sugar. But that’s where the similarity ends. 

 

Unfortunately, other low-carb and sugar-free foods don’t contain sufficient long-acting carbohydrates to help maintain a healthy blood sugar level throughout the day or night like Extend Nutrition products. So within a couple of hours your blood sugar drops, triggering your hunger and leaving you susceptible to episodes of low blood sugar. And many low-carb products are also high in fat and cholesterol and contain trans-fats, so they are not particularly good for your heart.

 

The unique formula in Extend Nutrition products is patented for its ability to break down more gradually than other foods and release nutrients into your system more slowly. This slow conversion helps keep your blood sugar from rising too quickly, and continues to supply your body with the blood sugar fuel it needs to help prevent low blood sugar and keep your appetite under control for up to 9 hours. Because Extend Nutrition products contain no cholesterol or trans-fats, it’s also deliciously heart healthy.

 

Is the product kosher?

Yes, all of our products are kosher. The kosher symbol (OU-D) can be found on the back or side of the carton and on the individual bar and bag servings as well.

 

What is the supervising agency that certifies Extend Nutrition products as Kosher?

Extend Nutrition products are certified Kosher by the OU organization.  All the ingredients are certified Kosher by this organization as well as the manufacturing plant. The link to this organization is: http://www.oukosher.org/

 

Is there caffeine in the Extend Nutrition chocolate products and how much?

There’s a very small amount of caffeine in our Chocolate and Peanut Butter Chocolate Delight bars. None of the other Extend Nutrition products has any caffeine in them.

 

Is there Potassium in your shakes and how much?

Yes, the Potassium count in Extend Nutrition Shakes is between 200mg – 330mg. Which is between 6% and 9% of the daily value.

 

How do you count the carbs in Extend Nutrition products?

Through clinically conducted continuous glucose monitoring, we have discovered that the fiber and uncooked ccornstarch in our products convert so slowly they have minimal impact on blood sugar.  Therefore, the net carbohydrates in our products are significantly lower than the total carbohydrates.

Depending on product and flavor, there are between 1 and 9 net carbs per serving.

Click here to watch a video about How to Count the Carbs in our products.

Or, Learn More about How to Use Extend Nutriton. 

 

What is the glycemic index and glycemic load of Extend Nutrition products and why is it important?

All Extend Nutrition product flavors have a low glycemic index (GI), our Extend Nutrition Delights and Extend Nutrition Crisps also have a low glycemic load (GL). The GI and GL provide good indicators of how much your blood sugar will increase within two hours of eating a particular food. This is very important to know when you’re trying to manage your blood sugar levels -- whether your goal is to better control your diabetes or manage your weight. 

 

Unfortunately, the GI and GL only measure blood sugar response for 2 hours – the time in which most commonly eaten carbohydrates digest. But unique products like Extend Nutrition products, offer a benefit other low GI and GL foods can’t. It converts gradually to blood sugar over 7-9 hours. So they continue to help stabilize blood sugar levels long after other low-carb products have stopped.

 

  Extend Nutrition Product GI GL
  Extend Nutrtion Delight Bar - Peanut 32 4
  Extend Nutrition Delight Bar - Chocolate 41 5
  Extend Nutrition Delight Bar - Apple Cinnamon 33 4

 

For perspective the following ranges are considered to be low, medium and high for the glycemic index and glycemic load.

 

  Low Medium High
  Glycemic Index 0-55 56-69 70-100
  Glycemic Load 0-10 11-19 20+

 

The glycemic testing on Extend Nutrition products was done by the Human Nutrition Unit at the University of Sydney in Australia -- the leader in glycemic index research and testing for over 10 years.  During that time they have determined GI values for more than 350 foods. In the testing, glucose was used as the reference food, which has a glycemic index of 100.

 

Are Extend Nutrition products gluten-free?

All of our products are made from gluten-free ingredients. Each product has been tested Gluten Free to less than 10 parts per million which exceeds FDA standards. We currently recommend all 17 varieties of snacks for people with celiac disease or extreme gluten sensitivity.

 

Why do you use Splenda (sucralose)?

Splenda (sucralose) is the most extensively studied sweetener with a long history of human consumption.  It is backed by over 100 safety studies over 20 years and is registered in over 80 countries worldwide.

 

What is Chocolate Liquor? Is it alcohol?

Chocolate liquor is the ground up center (nib) of the cocoa bean (otherwise known as unsweetened chocolate) in a smooth, liquid state.  It contains no alcohol.

 

Does the glycerin in Extend Nutrition products contain animal fat?

No. Extend Nutrition products are made with vegetable sources for glycerin, there is no animal content in the glycerin used in Extend Bars, Crisps, Shakes or Drizzles. The glycerin used in Extend Nutrition products is, in fact, kosher!

 

Is the soy flour used whole grain or enriched?

The soy flour used in our products is whole grain and is not enriched.

 

Milk protein and whey protein are ingredients in some of the Extend Nutrition products.  How lactose free are Extend Nutrition products?

There is less than 0.5 grams of lactose per serving in Extend Nutrition products that contain a milk derived ingredient (milk protein isolate, whey protein isolate). Our products that do not have any milk derived ingredients have 0.0 grams of lactose per serving.

 

I’m in recovery, what is sugar alcohol? Will it affect my recovery?


No. Sugar alcohol is not a liquor or alcohol of sort. Neither is it sugar. Sugar alcohol is a form of sweetener such as Maltitol, most frequently used in food products that digest and convert to glucose more slowly than sucrose (table sugar). Maltitol does not spike your blood sugar and is much healthier for your system.

 

 

Product Benefits

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Who can benefit from using Extend Nutrition products?

Anyone who would like to better manage their blood sugar levels can benefit from Extend Nutrition products. 

People with diabetes – Whether you have Type 1, Type 2, gestational diabetes, pre-diabetes or insulin-resistance, Extend Nutrition offers great products for you. It won’t cause the blood sugar spikes and swings other foods can, making it much easier to manage your blood sugar levels.

 

Individuals trying to lose or manage weight – When used as a between meal product, Extend Nutrition products can help control your hunger for up to 9 hours, so you produce less and even eat an average of 21% fewer calories at mealtime. Because our products won’t raise blood sugar levels significantly, you won’t see a spike in insulin levels. Your body will be more likely to burn fat for fuel and less likely to produce and store fat. 

 

People who struggle with episodes of low blood sugar unrelated to diabetes – Even if you don’t have diabetes, you can still appreciate the ability of Extend Nutrition products to help prevent low blood sugar for up to 9 hours, particularly if you:

 

  • have Reactive Hypoglycemia 
  • experience low blood sugar during or hours after exercise 
  • often skip a meal or go too long between meals 

 

Individuals who want to maintain a high energy level or improve their exercise performance and recovery – Because Extend Nutrition products convert to blood sugar gradually over 9 hours, they provide you with a sustained supply of energy to help get you through the most physically demanding activity or your most hectic day and prevent the drops in blood sugar that can hurt your performance or slow you down.

 

Can I lose weight using this product?

Unlike many weight loss products on the market, Extend Nutrition products does not "burn fat" or "speed up your metabolism", they can help you to lose weight naturally in two ways. First, because Extend Nutrition products convert so slowly to blood sugar, it won’t cause the spike in insulin production that encourages your body to produce and store fat. 

 

Secondly, Extend Nutrition products continue to provide you with a modest amount blood sugar for up to 9 hours, they work as a natural appetite suppressant, helping you to avoid unhealthy snacking between meals and eat less at meals. In clinical studies, people that used an Extend Nutrition products between meals ate an average of 21% fewer calories at their next meal.
So when used regularly, Extend Nutrition products can help you steadily lose weight in a more sustainable way.

 

How do Extend Nutrition products improve exercise performance and recovery?

With most types of exercise and strenuous physical activity, the body’s rate of using blood sugar (energy) increases both during the activity and for several hours after. It’s not uncommon for a person to hit a point when their energy level suddenly drops and they experience symptoms of low blood sugar (headaches, feeling light-headed, weak, shaky, or inability to focus).

Because Extend Nutrition products convert to blood sugar over 9 hours – more slowly than any other product – they can supply the energy you need for even the most physically demanding activity. And Extend Nutrition products continue providing energy for several hours after, while your body works to adjust its blood sugar needs back to a normal level.

 

Can I use Extend  Nutrition products when I work out?

Yes. Eating Extend Nutrition Bars, Crisps, Drizzles or drinking an Extend Nutrition Shake up to 1 hour before physical activity helps provide the energy needed to maintain the level of intensity you prefer for the duration of the activity. Because Extend Nutrition products do not raise blood sugar levels significantly, you won’t see a spike in insulin levels, so your body will be more likely to burn fat for fuel. They will also keep you going strong long after exercising.

 

 

Suggested Use

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When should I eat Extend Nutrition products to get the maximum benefit?

When you should eat an Extend Nutrition product depends on which benefits are most important to you. 

 

To prevent low blood sugar – Eat an Extend Nutrition product about an hour or two before you think an episode of low blood sugar is most likely to occur. If low blood sugar is a frequent problem overnight, have an Extend Bar, Crisp, Shake or Drizzle as a bed time snack. If it’s a problem during or after exercise or any physically demanding activity, eat an Extend Nutrition product one hour before the activity begins. If you experience low blood sugar when you go too long between meals or skip a meal, use an Extend Nutrition product as a healthy, between-meal product. 

 

To prevent high blood sugar in the morning – If you find you are going to bed with a normal blood sugar level, but waking with a blood sugar level much higher, eating an Extend Nutrition product as a bed-time product can help. In a clinical study where an Extend Nutrition product was used as a bed time product, it was shown to reduce high morning blood sugar readings by an average of 28%. 

 

To help control your hunger – Use an Extend Nutrition product as a healthy, between-meal product, an hour or two after a meal, to keep your hunger from sabotaging you during your most vulnerable times of the day.

 

To maximize the benefits of your low-carb lifestyle – One of the key benefits of low-carb foods is that they won’t cause your blood sugar and insulin levels to spike, so your body is more likely to burn fat for fuel and less likely to produce and store fat. Because Extend Bar Delights, Extend Crisps, Extend Shakes and Extend Drizzles convert to blood sugar gradually over 9 hours – far longer than any other low-carb products. Each Extend Nutrition product can extend these low-carb benefits for most of the day (if taken in the morning); also through the afternoon and evening (if taken just after lunch); even overnight (if taken as a bed-time product)!

 

How do Extend Nutrition products help to prevent low blood sugar (hypoglycemia)?

Unlike the carbohydrates in most foods we eat that convert to blood sugar within a couple of hours, the naturally complex carbohydrates in Extend Nutrition products break down gradually to help prevent your blood sugar level from dropping too low for up to 9 hours. The torture test for this, not surprisingly, is at night while you sleep and can't replenish your blood sugar supply with food. In several clinical studies where Extend Nutrition products formula was eaten as a bedtime product, the incidence of low blood sugar was reduced by 75%.

 

Extend Nutrition products can help prevent low blood sugar any time it's likely to occur: 

Overnight - when your body has no supply of blood sugar from food. An Extend Nutrition products before bed will help prevent low blood sugar throughout the night. 

 

During, and even hours after any vigorous activity or exercise - Extend Nutrition products are excellent for preventing exercise induced Hypoglycemia (low blood sugar).  Just eat an Extend Nutrition product 1-2 hours before your exercise for best results.

 

When a meal get delayed – Having an Extend Nutrition product will help provide your body with the blood sugar it needs to function properly until you have a chance to eat a complete meal. 

 

How do Extend Nutrition products help prevent high blood sugar (hyperglycemia) in the morning? 

What many people with diabetes don't understand is that having your blood sugar drop too low during the night, can actually cause your blood sugar to be high first thing in the morning, even before you eat. That's because as you sleep, your blood sugar level naturally drops. When your blood sugar level gets too low during the night, your liver releases glycogen (a stored form of glucose) into your blood stream. This quickly raises your blood sugar levels, often causing high blood sugar. 

When eaten at bedtime, an Extend Nutrition product can help prevent your blood sugar level from dropping low enough to trigger the release of glycogen from your liver. In fact, in a clinical study where an Extend Nutrition product was eaten as a bedtime product, morning blood sugar levels were an average of 28% lower.

 

How do Extend Nutrition products help to suppress appetite? 

Extend Nutrition products do not contain any ingredients that chemically suppress your appetite, like ephedra, caffeine or guarana. Instead they help naturally control your hunger by helping to prevent one of the key triggers of appetite – your blood sugar dropping too quickly or too low. Unlike Extend Nutrition products, most common products contain carbohydrates that convert rapidly to blood sugar, sending your blood sugar soaring. Then within a couple of hours it crashes back down, triggering your appetite and you’re hungry again within just a couple of hours of eating. But Extend Nutrition products contain a very slow-burning, long-acting carbohydrate which converts to blood sugar very gradually, helping to prevent your blood sugar from dropping low enough to trigger your appetite for up to 9 hours. In this way Extend Nutrition products help you control your hunger naturally. 

When clinically tested, eating an Extend Nutrition product as a between meal product helped control appetite and reduced calories consumed at the next meal by an average of 21%. In addition to a more satisfied feeling throughout the day, many people have reported significant weight loss after using Extend Nutrition products regularly.

 

Do these replace my food/meal?

Extend Nutrition Shakes are fortified with 24 vitamins and minerals and can be used as a meal replacement when mixed with milk.

 

Can I reduce my insulin/medication if I use your product?

Extend Nutrition products are made with a unique ingredient, uncooked corn starch, which results in a very slow conversion to blood sugar and will not cause a rise in post prandial glucose levels. Little to no adjustment of insulin is needed because of this unusually slow conversion. In fact, Extend Nutrition products are considered a “free food” by many health care professionals. Please consult with your doctor before makings any modifications to your medication.

 

Should I keep the bars in the refrigerator to keep them fresh?

No, Extend Nutrition products have an 18-24 month shelf life. You can store them in a dry, cool area.

 

Should I consult a physician before I use Extend Nutrition products?

Extend Nutrition products fit into the FDA’s medical food classification, which simply means that they have been clinically shown to help in the dietary management of a medical condition. In the case of Extend Products, clinical studies have shown them to be very beneficial in the management of diabetes and low blood sugar (hypoglycemia) because of its ability to help stabilize blood sugar levels. 

 

While Extend Nutrition products do not require a prescription, if you have diabetes it is important to account for the calories, carbohydrates, etc. from Extend Nutrition Bars, Crisps, Shakes and Drizzles in your normal meal planning. Your health care professional can best aid you in this process. Please feel free to have your health care professional review our website or call us, 800.887.2919 for further information.